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Policies

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General

 

Email:

concierge(at)plumprettysugar.com

Ring:

Ring for style advice, reassurance, order information or a sweet hello. Plum Pretty Sugar concierge is available Monday through Friday from 8:00 a.m. to 5:00 p.m. PST and can be reached directly at {310} 869.8366. We so very much look forward to hearing from you!

Business Hours:

Our online operating hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. PST in the USA.

Stylist Availability:

We offer a live stylist available for assisting in wardrobe selections, sizing and advice. Our live stylist is available via our Live Chat Monday through Sunday from 7:00 a.m. to 10:00 p.m. PST. Click { here } to speak to our stylist.

Payment Methods:

We use encryption software to scramble credit card information to ensure transactions are safe and secure. We accept Visa, Mastercard, American Express and Discover. Electronic checks are accepted however, e-check orders will not ship until the individual check has cleared through the given bank. We do not keep credit cards on file. All orders must be completed online at www.PlumPrettySugar.com or by calling {310} 869.8366 Monday through Friday from 8:00 a.m. to 5:00 p.m. PST.

Sales Tax:

We are required by the state of California to charge sales tax to any order being shipped to a California address.

Pricing:

All listed prices are in U.S. dollars. International currencies are converted automatically at checkout and will appear on customer statements in individual currencies. All pricing is final. Adjustments to pricing should an item go "on sale" are not possible.

Out of Stock:

In the rare instance a fabric selection or item becomes unexpectedly sold out, we'll will be in contact within 1-2 business days from the date of order. Orders that contain out of stock items will be shipped complete when the out of stock item(s) are available.

Monitor Coloration:

Monitors may display colors differently from device to device. We are not able to control how colors are displayed on individual devices and monitors.

Monogramming Information:

We are pleased to offer custom monogramming. For details, please click { here }.

FAQ and Learn More:

Please click { here } here to see our detailed Learn section.

Promotions/Offers/Discounts:

Promotions, offers, discounts (or otherwise similar) may not be combined. This includes free shipping. Promotions, offers, discounts (or otherwise similar) are valid during the given published dates only and are not retroactive or futuristic. Promotions, offers, discounts (or otherwise similar) are one per household and per address. Promotions, offers, discounts (or otherwise similar) are not valid on Flash Sale items or PPS Couture. Please read carefully the Terms and Conditions as published for each individual promotion, offer, discount (or otherwise similar). Online codes are available for online orders only.

All Sale purchases are FINAL. Sale purchases may not be exchanged, returned, refunded, replaced or otherwise similar. All other Terms, Conditions and Policies further apply. No exceptions. Promotions, offers, discounts (or otherwise similar) will not apply should a new order be placed or for a non-even exchange. Promotional codes, offers or otherwise similar are not valid on exchanges. Rush exchanges using promotional codes will not be processed and/or sent back to customers. Surprise robes given at no charge during Black Friday/Cyber Monday are complimentary gifts. They may not be special requested, exchanged or refunded.

All pricing is final. Adjustments to pricing should an item go "on sale" are not possible.

Receipt of Goods:

Please notify us within two business days of receipt should something arrive incorrectly. In the rare case an item is received damaged, defective or with any irregularity a written notification must be provided to us within two days of receipt. Damages or defect caused during shipment opening, wearing, washing, dry cleaning or otherwise similar nor any irregularities not reported within the two day window are not within our control or responsibility. The aforementioned are all extremely rare.

Gift Card Purchases and Store Credit:

Gift card purchases and/or store credit are not redeemable for cash.

Cyber Monday Sale

Two offers are valid November 27, 2017 at 12:01 am PST to December 3, 2017 at 11:59 pm PST/ USA. Offers may not be combined; instead customers must complete two separate transactions to use both codes by using individual/separate codes per transaction. Customers may complete as many transactions as needed. Code: CYBERMONDAY17DEAL must be entered during checkout and discount will apply. This promotion cannot be applied to Flash Sale Items, Store Credit, Exchanges or combined with any other promotion, discount or otherwise similar. Code: CYBERMONDAY17FLASH is Buy One and Get a second flash sale piece of equal or lesser value at 50% off. It must be used at checkout to apply. Flash Sale items are final sale. Both promotions are for new orders only and are not retroactive, futuristic and cannot be applied to orders not placed within the published promotional dates; November 27, 2017 at 12:01 am PST to December 3, 2017 at 11:59 pm PST/ USA. All promotional codes, pricing or discount or offer will not apply towards store credit, exchanges, rush exchanges or for a non-even exchange. All Flash Sale purchases are FINAL and may not be exchanged, returned, refunded, replaced or otherwise similar. Discounts applied do not include shipping and taxes. All published Policies at PlumPrettySugar.com are further valid for promotions. No exceptions.

Black Friday Sale

Two offers are valid November 22, 2017 at 7pm PST to November 26, 2017 at 11:59 pm PST/ USA. Offers may not be combined; instead customers must complete two separate transactions to use both codes by using individual/separate codes per transaction. Customers may complete as many transactions as needed. Code: BLACKFRIDAY17DEAL must be entered during checkout and discount will apply. This promotion cannot be applied to Flash Sale Items, Store Credit, Exchanges or combined with any other promotion, discount or otherwise similar. Code: BLACKFRIDAY17FLASH is Buy One and Get a second flash sale piece of equal or lesser value at 50% off. It must be used at checkout to apply. Flash Sale items are final sale. Both promotions are for new orders only and are not retroactive, futuristic and cannot be applied to orders not placed within the published promotional dates; November 22, 2017 at 7pm PST to November 26, 2017 at 11:59 pm PST/ USA. All promotional codes, pricing or discount or offer will not apply towards store credit, exchanges, rush exchanges or for a non-even exchange. All Flash Sale purchases are FINAL and may not be exchanged, returned, refunded, replaced or otherwise similar. Discounts applied do not include shipping and taxes. All published Policies at PlumPrettySugar.com are further valid for promotions. No exceptions.