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Policies

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Email:

 

 

General and stylist inquiries: concierge(at)plumprettysugar.com

 

Wholesale inquiries: concierge(at)plumprettysugar.com

 

Press inquiries: concierge(at)plumprettysugar.com

 

Ring:

 

Ring for style advice, reassurance, order information or a sweet hello. Plum Pretty Sugar concierge is available Monday through Friday from 8:00 a.m. to 5:00 p.m. PST and can be reached directly at {310} 869.8366. We so very much look forward to hearing from you!

 

Business Hours:

 

 

Plum Pretty Sugar operating hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. PST in the USA.

 

Stylist Availability:

Plum Pretty Sugar has a live stylist available for assisting in wardrobe selections, sizing and advice. Our live stylist is available via our Live Chat Monday through Sunday from 7:00 a.m. to 10:00 p.m. PST. Click { here } to speak to our stylist.

 

Payment Methods:

 

 

Plum Pretty Sugar uses encryption software to scramble credit card information so that customer transactions are safe and secure.Plum Pretty Sugar accepts Visa, Mastercard, American Express and Discover. Electronic checks are accepted howver, e-check orders will not ship until the individual check has cleared through the given bank. All orders must be completed online at www.PlumPrettySugar.com or by calling {310} 869.8366 Monday through Friday from 8:00 a.m. to 5:00 p.m. PST. 

 

Sales Tax:

Plum Pretty Sugar is required by the state of California to charge sales tax to any order being shipped to a California address.

 

Domestic (USA) Shipping and Delivery:
Unless otherwise noted most U.S. orders (except bridesmaid orders and multiple item robe, or set orders) ship between 1-3 business days via USPS. Shipping timing for bridesmaid orders and multiple item robe orders varies according to our current queue as well as fabric choices. A Bridal Specialist will be in contact once a bridal order is placed to confirm details, delivery timing and more within 24 business hours if necessary. We suggest ordering with as much advance as possible to guarantee each and every fabric choice.


Express shipping is available. Pricing is based on the weight of the order and given address once items are placed into the shopping cart. The deadline for next day/overnight shipping is 12pm/noon Pacific Time. Express shipping methods are UPS, USPS and Fed Ex. Plum Pretty Sugar cannot be responsible for delays in Express shipments within individual Express carriers. Express shipping is not available for monogrammed items.


Shipping confirmations including tracking numbers are emailed when orders have been shipped. Plum Pretty Sugar cannot be responsible for any shipping delays caused by unpredictable weather, natural disasters, custom clearances in given countries or general delays within the corporate USPS, UPS or Fed Ex systems.


Plum Pretty Sugar cannot be responsible for any lost or stolen shipments. Plum Pretty Sugar is not responsible for items damaged during shipping or upon opening.

 

Plum Pretty Sugar ships orders 100% complete when all items are ready unless other arrangements are made.


Should an incorrect item have been shipped in error, please notify us within two business days of receipt. In the rare case an item is received damaged, defective or with any irregularity a written notification must be provided to Plum Pretty Sugar within two days of customer receipt. Plum Pretty Sugar is not responsible for any damage or defect caused during wearing, washing, dry cleaning, or otherwise similar nor any irregularities not reported within the two day window. The aforementioned are all extremely rare.


International Shipping and Delivery:

Plum Pretty Sugar is based in the USA and ships USPS internationally to all countries. International delivery timing varies and is subject to custom clearances and various postal services in any given country. Accordingly, Plum Pretty Sugar is not responsible for international customs clearances and international postal service timings and availabilities. Plum Pretty is not able to control customs clearances, duties and taxes charged by a given country. International duties, taxes and any costs for entering a country are the customer's responsibility.


Express shipping is available. Pricing is based on the weight of the order and given address once items are placed into the shopping cart. The deadline for next day/overnight shipping is 12pm/noon Pacific Time. Express shipping methods are UPS, USPS and Fed Ex. Plum Pretty Sugar cannot be responsible for delays in Express shipments within individual Express carriers. Express shipping is not available for monogrammed items.


Shipping confirmations including tracking numbers are emailed when orders have been shipped. Plum Pretty Sugar cannot be responsible for any shipping delays caused by unpredictable weather, natural disasters, custom clearances in given countries or general delays within the corporate USPS, UPS or Fed Ex systems.


Plum Pretty Sugar cannot be responsible for any lost or stolen shipments. Plum Pretty Sugar is not responsible for items damaged during shipping or upon opening.


Plum Pretty Sugar ships orders 100% complete when all items are ready unless other arrangements are made.


Should an incorrect item have been shipped in error, please notify us within two business days of receipt. In the rare case an item is received damaged, defective or with any irregularity a written notification must be provided to Plum Pretty Sugar within two days of customer receipt. Plum Pretty Sugar is not responsible for any damage or defect caused during wearing, washing, dry cleaning or otherwise similar nor any irregularities not reported within the two day window. The aforementioned are all extremely rare.

 

Exchanges:
Plum Pretty Sugar does not offer returns or refunds.


Plum Pretty Sugar offers exchanges within 14 days for all items except Sale items (all Sale items are FINAL). Eligible holiday orders placed between now and December 23, 2015 are valid for exchange until January 15, 2016. In order for an exchange to be processed, items must be not purchased on Sale and received in their original, unworn and unused condition and enclosed in the original packaging. In the event an item arrives in a condition where it cannot be resold, the item will not be issued a store credit. Non sale exchanges are issued using online store credit. Once eligible items are received back for an exchange, an online store credit will be issued via email for the exchange amount. All eligible exchanges must be exchanged by the purchaser and the original order number must be provided. Customers are responsible for the return shipping and any handling charge.  In the event that an exchange is lost in transit, Plum Pretty Sugar cannot be held liable and therefore recommends all exchanges be shipped with third party tracking. Please allow seven business days for a store credit to be issued once your pieces arrive at our location for an eligible exchange. Should a rush exchange be needed, please contact us directly. Monogrammed, promotional and final sale items are not available for exchange. Any unauthorized shipments sent back to our location will receive a store credit or will be sent back. Shipping and gift wrap fees are non-refundable. Store credits are not redeemable for cash; and cash will not be given for unused balances. Plum Pretty Sugar does not allow for cancellations. Once an order is booked, fabric selections may be revised within fourteen days of order date.


To make an exchange please click { here }.

 


Again, Plum Pretty Sugar does not offer returns or refunds at this time.
 



Pricing:

All listed prices are in U.S. dollars. International currencies are converted automatically at checkout and will appear on customer statements in individual currencies.


Sizing:

All sizing is U.S. A size guide appears on the left hand side of the screen when each listing is entered. A link to our size guide is also { here } 

To convert international sizing to U.S., we have located a size conversion guide { here }.

Plum Pretty Sugar pieces are pre-shrunk and color safe and do not shrink or bleed when washed according to instructions (delicate and cool or hang dry/dry clean if preferred). Plum Pretty Sugar is not responsible for irregularities caused during washing, dry cleaning or otherwise similar.


Swatch/Print and Collection Guides:

To review swatches, prints and collection guides, please click { here }.


Out of Stock:

In the rare instance a fabric selection or item becomes unexpectedly sold out, Plum Pretty Sugar will be in contact within 1-2 business days from the date of order. Orders that contain out of stock items will be shipped complete when the out of stock item(s) are available.


Monitor Coloration:

Monitors may display colors differently from computer to computer. Plum Pretty Sugar is not responsible for how colors are displayed on individual devices and monitors. 


Monogramming Information:

We are pleased to offer custom monogramming on select pieces. For details regarding monogramming, please click { here }.


FAQ and Learn More:

Please click { here } here to see our detailed Learn section.


Promotions:

Promotion offers or discounts may not be combined. Promotions are valid during the given published dates only and are not retroactive or futuristic. Promotions are not valid on PPS Couture. Promotional codes are not valid on Flash Sale items/orders. Please read carefully the Terms and Conditions as published for each individual promotion.

All Sale purchases are FINAL. Sale purchases may not be exchanged, returned, refunded, replaced or otherwise similar. All other Terms, Conditions and Policies further apply. No exceptions.

Cyber Monday

Offer is valid November 30, 2015 at 12am PST  to November 30, 2015 at 11:59 pm PST/ USA.
Code: CYBERMONDAYY2015 must be entered during checkout and discount will automatically apply. This promotion may not be combined with any other promotion, discount or otherwise similar and is valid only on orders placed between the published dates of November 30, 2015 at 12am PST to November 30, 2015 at 11:59 pm PST/ USA. Promotions are not retroactive and cannot be applied to orders not placed within the published promotional dates  November 30, 2015 at 12am PST  to November 30, 2015 at 11:59 pm PST/ USA. Limit one offer per customer, per order, per household and per credit card within the published promotional dates only. This promotion pricing and discount will not apply should a new order be placed or for a non-even exchange. Orders may not be split or divided. Final Sale items are final and are not valid for exchange nor refund. Discount is applied not including shipping and taxes. Offer is valid on Plum Pretty Sugar only, not PPS Couture. All published Policies at PlumPrettySugar.com are further valid for this promotion.

Black Friday Promotion:

Offer is valid November 25, 2015 at 7pm PST  to November 29, 2015 at 11:59 pm PST/ USA. CODE BLACK FRIDAY2015 must be entered during checkout and discount will automatically apply. This promotion may not be combined with any other promotion, discount or otherwise similar and is valid only on orders placed between the published dates of November 25, 2015 at 7pm PST  to November 29, 2015 at 11:59 pm PST/ USA. Promotions are not retroactive and cannot be applied to orders not placed within the published promotional dates  November 25, 2015 at 7pm PST  to November 29, 2015 at 11:59 pm PST/ USA. Limit one offer per customer, per order, per household and per credit card within the published promotional dates only. This promotion pricing and discount will not apply should a new order be placed or for a non-even exchange. Orders may not be split or divided. Final Sale items are final and are not valid for exchange nor refund. Discount is applied not including shipping and taxes. Offer is valid on Plum Pretty Sugar only, not PPS Couture. All published Policies at PlumPrettySugar.com are further valid for this promotion.

 

Receipt of Goods:
Should an incorrect item have been shipped in error, please notify us within two business days of receipt. In the rare case an item is received damaged, defective or with any irregularity a written notification must be provided to Plum Pretty Sugar within two days of customer receipt. Plum Pretty Sugar is not responsible for any damage or defect caused during wearing, washing, dry cleaning or otherwise similar nor any irregularities not reported within the two day window. The aforementioned are all extremely rare .


Gift Card Purchases and Store Credit:
Gift card purchases and/or store credit are not redeemable for cash; and cash will not be given for unused balances.

 

Copyright:
All content included on this site, such as photography, text, copy, graphics, logos, button icons, images, imagery, audio clips, video clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner unless otherwise noted and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws. PPS Couture images are credited to Jose Villa.


Privacy:

This Privacy Policy was last modified on August 28, 2013. Plum Pretty Sugar ("us", "we", or "our") operates www.PlumPrettySugar.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at www.PlumPrettySugar.com.


Information Collection And Use: While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number ("Personal Information").


Log Data: Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.


Cookies: Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.


Security: The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.


Links To Other Sites: Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. Plum Pretty Sugar has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services.


Changes To This Privacy Policy: Plum Pretty Sugar may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes. If you have any questions about this Privacy Policy, please contact us.