Thank you for submitting your exchange!

  1. Plum Pretty Sugar exchange requests may be submitted within 14 business days of receipt.
  2. PPS Couture exchange requests may be submitted within 5 business days of receipt.
  3. Valid exchanges are processed in the form of store credit only.
  4. FLASH SALE items are FINAL and are not valid for exchange.
  5. Promotional pricing and discounts will not apply should a new order be placed or for a non-even exchange.
  6. Promotional codes are not valid on exchanges or rush exchanges.
  7. Items that include matching fabric bags must be exchanged with the bags included. Exchanges that do not include the matching bag will not receive full exchange credit.
  8. Exchanges that are not received in a presentable condition are subject to a 25% fee deduction from store credit.
  9. Should your exchange be approved, you will receive a separate email outlining next steps.
  10. If a rush exchange is needed, please add a note in the Comment box and further instructions will be emailed upon approval.
  11. Please be sure to check junk, spam and clutter folders!

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