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Exchanges and Returns:


We do not offer returns or refunds. A required agreement box at checkout outlines this and all policies. By checking this agreement box, these policies are therefore read, understood and effective.

We offer exchanges only within 14 days for all items except Flash Sale items (all Flash Sale items are FINAL and may not be exchanged nor returned). Holiday orders placed between 11-20-17 and 12-23-17 are valid for exchange until January 15, 2018 (for non Flash Sale items). In order for an exchange to be processed, items must be full-priced items and received in their original, unworn and unused condition and enclosed in the original packaging. In the event an item arrives in a condition where it cannot be resold, the item will not be issued a store credit.

Eligible exchanges are issued using online store credit. Once eligible items are received back for an exchange, an online store credit will be issued via email for the exchange amount. All eligible exchanges must be exchanged by the purchaser and the original order number must be provided. Customers are responsible for the return and exchange shipping and any handling charges or duties. In the event that an exchange is lost in transit, we cannot be held liable and therefore recommend all exchanges be shipped with third party tracking.

Please allow seven business days for a store credit to be issued once your items arrive at our location. Should a rush exchange be needed, please contact us directly. Monogrammed, promotional and final sale items are not available for exchange. Any unauthorized shipments sent back to our location will receive a store credit or will be sent back. Shipping and gift wrap fees are non-refundable. Promotions, codes or offers are not valid or applicable on exchanges or rush exchanges. Rush exchanges using promotional codes will not be processed and/or sent back to customers. Store credits are not redeemable for cash; and cash will not be given for unused balances. We are unable to cancel orders. Once an order is booked, fabric selections may be revised within fourteen days of order date.

To make an exchange please click { here }.

Again, Plum Pretty Sugar does not offer returns or refunds at this time.