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Policies

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Shipping

Cyber Monday Sale

Two offers are valid November 27, 2017 at 12:01 am PST to December 3, 2017 at 11:59 pm PST/ USA. Offers may not be combined; instead customers must complete two separate transactions to use both codes by using individual/separate codes per transaction. Customers may complete as many transactions as needed. Code: CYBERMONDAY17DEAL must be entered during checkout and discount will apply. This promotion cannot be applied to Flash Sale Items, Store Credit, Exchanges or combined with any other promotion, discount or otherwise similar. Code: CYBERMONDAY17FLASH is Buy One and Get a second flash sale piece of equal or lesser value at 50% off. It must be used at checkout to apply. Flash Sale items are final sale. Both promotions are for new orders only and are not retroactive, futuristic and cannot be applied to orders not placed within the published promotional dates; November 27, 2017 at 12:01 am PST to December 3, 2017 at 11:59 pm PST/ USA. All promotional codes, pricing or discount or offer will not apply towards store credit, exchanges, rush exchanges or for a non-even exchange. All Flash Sale purchases are FINAL and may not be exchanged, returned, refunded, replaced or otherwise similar. Discounts applied do not include shipping and taxes. All published Policies at PlumPrettySugar.com are further valid for promotions. No exceptions.

Black Friday Sale

Two offers are valid November 22, 2017 at 7pm PST to November 26, 2017 at 11:59 pm PST/ USA. Offers may not be combined; instead customers must complete two separate transactions to use both codes by using individual/separate codes per transaction. Customers may complete as many transactions as needed. Code: BLACKFRIDAY17DEAL must be entered during checkout and discount will apply. This promotion cannot be applied to Flash Sale Items, Store Credit, Exchanges or combined with any other promotion, discount or otherwise similar. Code: BLACKFRIDAY17FLASH is Buy One and Get a second flash sale piece of equal or lesser value at 50% off. It must be used at checkout to apply. Flash Sale items are final sale. Both promotions are for new orders only and are not retroactive, futuristic and cannot be applied to orders not placed within the published promotional dates; November 22, 2017 at 7pm PST to November 26, 2017 at 11:59 pm PST/ USA. All promotional codes, pricing or discount or offer will not apply towards store credit, exchanges, rush exchanges or for a non-even exchange. All Flash Sale purchases are FINAL and may not be exchanged, returned, refunded, replaced or otherwise similar. Discounts applied do not include shipping and taxes. All published Policies at PlumPrettySugar.com are further valid for promotions. No exceptions.

Domestic (USA) Shipping and Delivery:

Unless otherwise noted most U.S. orders (except bridesmaid orders and multiple item robe or set orders) ship between 1-3 business days via USPS, UPS or Fed Ex. Shipping timing for bridesmaid orders and multiple item robe orders varies according to our current queue as well as fabric choices. A Bridal Specialist will be in contact once a bridal order is placed to confirm details, delivery timing and more within 24 business hours if necessary. We suggest ordering with as much advance as possible to guarantee each and every fabric choice.

Express shipping is available. Pricing is based on the weight of the order and given address once items are placed into the shopping cart. The deadline for next day/overnight shipping is 3pm/noon Pacific Time on business days. Express shipping methods are UPS, USPS and Fed Ex. We are unable to control delays in Express shipments within individual Express carriers. Express shipping is not available for monogrammed items.

Shipping confirmations including tracking numbers are emailed when orders have been shipped. Shipping delays caused by unpredictable weather, natural disasters, strikes, custom clearances in given countries or general delays within the corporate USPS, UPS or Fed Ex systems are not within our control.

Lost or stolen shipments, items damaged during shipping or upon opening are not within our control or responsibility. Insurance is provided on Express shipments only. To add insurance to a shipment, please select the Express shipping option.

Plum Pretty Sugar ships orders 100% complete when all items are ready unless other arrangements are made.

International Shipping and Delivery:

Plum Pretty Sugar is based in the USA and ships internationally to all countries. International delivery timing and custom clearances may vary and are determined by individual governments and are not within our control. Duties and taxes are determined and charged by given countries and respective governments and are therefore not within our control. Customs duties and taxes are the customer's responsibility. We are legally obligated to provide proper invoicing for shipments.

Express shipping is available. Pricing is based on the weight of the order and given address once items are placed into the shopping cart. The deadline for next day/overnight shipping is 3pm/noon Pacific Time on business days. Express shipping methods are UPS, USPS and Fed Ex. We are unable to control delays in Express shipments within individual Express carriers. Express shipping is not available for monogrammed items.

Shipping confirmations including tracking numbers are emailed when orders have been shipped. Shipping delays caused by unpredictable weather, natural disasters, strikes, custom clearances in given countries or general delays within the corporate USPS, UPS or Fed Ex systems are not within our control.

Lost or stolen shipments, items damaged during shipping or upon opening are not within our control or responsibility. Insurance is provided on Express shipments only. To add insurance to a shipment, please select the Express shipping option.

Orders are shipped 100% complete when all items are ready unless other arrangements are made.